Terms and Conditions

1. Acceptable Use

Use of the SaaS, and of any AI voice, chat or messaging agent we provide, is governed by our Acceptable Use Policy, which forms part of these Terms and is incorporated here by reference. It sets out prohibited uses, restricted sectors, consent and opt-out requirements for calling and messaging, and the categories of data we will not accept. “You” in these Terms refers to the Partner or Client and each individual user the Partner or Client authorizes to use the SaaS.

2. User Account, Accuracy, and Security

User Account

To use the SaaS, you must register and create a user account (“Account”). During the Account creation process, you will be asked to provide information that personally identifies you (“Personal Information”).

Account Information Accuracy

You represent and warrant that all user information you provide in connection with your Account and your use of the SaaS is current, complete, and accurate, and that you agree that you will update that information as necessary. You agree not to submit fake content or impersonate another person. Pseudonyms are not allowed. If your information is not accurate, Simple Is Good may restrict or terminate your access.

Account Security

You are responsible for maintaining the confidentiality of your credentials and for any activity under your account. Unauthorized access must be reported immediately. Simple Is Good is not liable for losses due to unauthorized use, but you may be liable for losses to others.

3. Consent to Receive Electronic Communications

By registering for the SaaS and providing your contact information, you consent to receive communications from Simple Is Good. You may opt out at any time: Reply STOP to any text message, use the unsubscribe link in any email, or contact us. These communications may include updates, promotions, and service-related messages.

4. Third Party Websites

The SaaS may link to third-party websites. Simple Is Good is not responsible for third-party content or services and disclaims liability for any harm arising from their use.

5. Third Party Integrations

Integrations with third-party services are optional. By using them, you consent to the sharing of information per those services’ privacy policies. Do not use this feature if you object to such sharing.

6. User Content

You retain ownership of your User Content. By uploading it to the SaaS, you grant Simple Is Good a license to use, distribute, and display it for operational purposes. You must have the rights to the content and not violate others’ rights.

7. Limitation of Liability

You use the SaaS at your own risk. Simple Is Good is not liable for any loss or damage. The platform is provided "as is," without warranties. You are responsible for backing up your data. If dissatisfied, your sole remedy is to stop using the services.

Where liability cannot be excluded at law, our total aggregate liability to you shall not exceed the total fees you have paid us in the twelve (12) months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential or punitive damages, including loss of profits, loss of revenue or loss of business opportunity.

8. Disclaimers

Links to third-party sites do not imply endorsement. Content from third parties is their own. The SaaS and its content are provided "as is," with no warranties. Use of the platform is at your own risk.

9. Objectionable Content

You may not upload, post, or share content that is abusive, offensive, illegal, or otherwise inappropriate. Simple Is Good reserves the right to remove such content and terminate access.

10. Prohibited Uses

You may not use the SaaS for unlawful, harmful, or disruptive activities, including unauthorized access, data harvesting, or impersonation. Violations may result in termination and legal action.

11. Compliance with Law

You are responsible for complying with all applicable laws, including anti-spam and intellectual property laws. You must have rights to any content you share.

12. Fees and Payments

Some services require payment. You agree to provide accurate billing information and authorize recurring charges. Refunds are only provided if required by law.

Overdue balances accrue interest at 3% per month, plus any collection costs incurred. Work outside the scope of your recurring subscription, including additional builds, workflows, integrations and assigned project work, is quoted separately and billed in arrears after delivery.

13. Renewals and Termination

Contracts renew automatically unless notice is given 30 days before the renewal date. Late payments may result in suspension or termination of services, and overdue balances accrue interest as set out in Section 12.

14. Mobile Application License

If accessing via a mobile app, you are granted a limited, non-transferable license. Do not decompile or misuse the app. App store terms apply.

15. Miscellaneous

These terms are the full agreement. If any part is unenforceable, the rest remains valid. No joint venture or agency relationship is created. Terms are governed by Ontario law.

Acceptable Use Policy - Read more

Addendum: AI-Based Contact Permission - Read more